Shipping & Returns
In-Store or Curbside Pick-Up
If for any reason you are not satisfied with your online purchase from Belle Starr, you may return unworn, tagged merchandise within 14 days of ship date for a full refund in the original form of payment. After 14 days, but within 30 days of the ship date, you may exchange or return items purchased for merchandise credit (a gift card in the return amount will be emailed to you, for use in the store or our online shop). All jewelry, hosiery (tights/nylons), underpants, SPANX, face masks, and SALE/Clearance merchandise is final sale. Gift Cards cannot be returned for refund or credit.
Contact us by emailing firstname.lastname@example.org to initiate the return process--indicating the reason for the return and whether you would like to replace it for another item or have us process a refund or credit, depending on the timeline. When returning the item, please include the original packing slip in the box. Tags must be attached, and merchandise in original condition.
We are not responsible for shipped packages once they leave our warehouse, including lost or stolen, and it is up to the customer to pay shipping and/or insure a package they are returning. Shipping charges are non-refundable. When we receive your package in our store, we will notify you by email. This email will be followed by a gift card email for those eligible for credit; refunds may take up to 5 business days to show on your account.
Online purchases may be returned to our store or shipped to the address below using the carrier of your choice:
Belle Starr offers FREE shipping within the United States or to APOs on orders over $100! Orders under $50 will be shipped at a flat rate of $4.95, and orders between $50-$99.99 will be shipped at a flat rate of $9.45.
All orders are shipped via USPS. Once an item has shipped, we will email you a USPS tracking number, and you should receive your items within 3-7 business days from when the order was placed.
We currently offer limited International shipping, with a $15 handling fee added to orders (in addition to the standard international shipping rate). On occasion this still makes the cost too high for us, due to location and/or weight of the package. If that is true for your order, you will be contacted to ask whether you would like to pay additional freight charges or cancel the order for a full refund. Note that we do not collect duties or import taxes, so any such charges will be the responsibility of the purchaser.
If you have any questions about shipping or your order in general, please contact us at email@example.com or 707-441-1296.